Many of the world's most respected organizations trust MyAssist™ , a division of Berkshire Hathaway Travel Protection, to connect their employees, members and customers to the resources and services they need when they need help most. MyAssist is changing the face of contact-center and personal-assistance services. Through technical integration and live personal support, MyAssist works with our partners to differentiate your organization and improve brand loyalty among your customers, members, and employees. 

We pick up each call within seven seconds, and then we go beyond the call to give your customers precise information carrying your brand messaging.

Learn more about our platform here.

 
 

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CAPABILITIES

  • Inbound and outbound Wisconsin- and North Carolina-based customer care delivered 24/7/365
  • Consultative sales: cross-sell, upsell, shopping
  • Customer service: product and order status inquiries, account status, returns and general information
  • Order processing and facilitation
  • Back-office and BPO services
  • Customer welcome calls, enrollments, surveys
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FEATURES

  • Center-based service-delivery model
  • Phone, email, chat, SMS and social-media channels
  • Brand-ambassador training program
  • Comprehensive reporting, data analytics and program ROI
  • Unlimited capacity to scale
  • PCI Level 1-compliant CRM platform
  • NPS and CSAT scoring available